Privacy Policy

Information We Collect

EMX Centrals operates the website https://www.emxcentrals.com. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site .

We are committed to protecting your privacy and ensuring you have a safe and secure shopping experience. By using the Site, you agree to the collection and use of information in accordance with this policy .

Information You Provide Directly to Us

When you interact with our Site, we may ask you to provide information. This includes:

Contact Details: Your name, billing address, shipping address, email address, and phone number .
Account Information: Your username, password, and security questions when you create an account .
Order and Transaction Information: Details about the products you purchase, order history, returns, exchanges, and payment confirmations .
Customer Support Information: Information you provide when you contact us for assistance, including communications via email, live chat, or phone .
Product Registration Information: When you register your e-bike for warranty purposes, we may collect your bike’s model, serial number, and date of purchase .

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing actions. This includes :

Device Information: IP address, web browser type, operating system, and device identifiers.
Usage Information: Pages you visit, time spent on pages, links clicked, and referring website addresses .
Location Information: General geographic location derived from your IP address .
Purchase Data: Items viewed, added to cart, added to wishlist, or purchased .

Information from Third Parties

We may receive information about you from third-party sources, including :

Payment Processors: Payment details (such as credit card information) processed securely by our payment partners (e.g., Apple Pay, Zelle Pay, Chime). We do not store full payment card details on our servers .
Shipping Partners: Updated shipping and delivery information.
Marketing Partners: Information to help us deliver relevant advertising.

How We Use Your Information

We use the information we collect for various purposes, including :

To Provide and Fulfill Our Services

Process your orders and payments .
Arrange for shipping and provide order confirmations and updates.
Manage your account and provide customer support .
Process returns, exchanges, and warranty claims .
Administer product registrations for warranty coverage .

To Improve and Personalize Your Experience

Understand how users interact with our Site to improve functionality and design .
Personalize your shopping experience by recommending products based on your browsing and purchase history .
Remember your preferences and settings .

To Communicate With You

Respond to your comments, questions, and requests .
Send you technical notices, updates, security alerts, and support messages.
Provide service communications, such as order confirmations and shipping notifications (these are not marketing and cannot be opted out of) .