Effective date: September 30, 2026

This Privacy Policy explains how EMX Centrals (“EMX Centrals,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit emxcentrals.com (the “Site”), buy our electric dirt bikes, apply for financing, or contact us. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

Information You Give Us

  • Contact details: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, order history, returns, and payment confirmations.
  • Account information: username and password if you create an account.
  • Finance application details: the bike you want, ZIP code, employment status, and contact preferences you submit on our Finance page.
  • Communications: messages you send us by email, phone, text, or our contact forms.
  • Newsletter sign-ups: your email address if you subscribe to our emails.

Information Collected Automatically

  • Device and browser data: IP address, browser type, operating system, and device identifiers.
  • Usage data: pages viewed, products viewed or added to your cart or wishlist, links clicked, and the website that referred you.
  • Approximate location: general location based on your IP address.
  • Cookies and similar technologies: see Section 5.

Information From Third Parties

We may receive information from payment processors (such as confirmation that a payment succeeded), shipping carriers (delivery status), and financing partners (application decisions). We do not store full credit or debit card numbers on our servers.

2. How We Use Your Information

  • Process, ship, and deliver your orders, and send order confirmations and tracking updates.
  • Process payments and help prevent fraud.
  • Review finance applications and contact you about financing options.
  • Handle returns, refunds, warranty claims, and customer support requests.
  • Send marketing emails if you opted in. You can unsubscribe at any time.
  • Improve our Site, products, and customer experience.
  • Comply with legal obligations and enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business:

  • Payment processors: card processors, PayPal, Apple Pay, Google Pay, and bank transfer services (including Zelle and Chime) to complete your payment.
  • Shipping carriers: such as FedEx, UPS, or freight carriers to deliver your bike.
  • Financing partners: to review your finance application, only when you apply.
  • Service providers: website hosting, email delivery, analytics, and email marketing (for example, Mailchimp).
  • Legal and safety: when required by law, court order, or to protect our rights, customers, or the public.
  • Business transfers: if our business is sold or merged, your information may transfer to the new owner under this policy.

4. Data Security

We use SSL/TLS encryption on our Site, restrict access to personal information, and rely on payment providers that follow industry security standards. No method of transmission or storage is 100% secure, but we work to protect your information and will notify you if required by law after a security incident.

5. Cookies and Tracking Technologies

We use cookies to keep items in your cart, remember your preferences, keep you signed in, and understand how visitors use the Site. You can block or delete cookies in your browser settings, but some features, such as checkout, may not work without them.

6. How Long We Keep Your Information

We keep personal information as long as needed to complete orders, provide warranty and support, meet tax and accounting requirements, and resolve disputes. When we no longer need it, we delete or anonymize it.

7. Your Privacy Choices

  • Email marketing: click “unsubscribe” in any marketing email or contact us.
  • Account information: update your details in your account at any time.
  • Access, correction, and deletion: email us to request a copy of your data, a correction, or deletion.

8. Your California Privacy Rights (CCPA/CPRA)

If you live in California, you have the right to:

  • Know what personal information we collect, use, and share about you.
  • Request deletion of your personal information, subject to legal exceptions.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of your personal information. We do not sell your personal information.
  • Not be discriminated against for exercising your rights.

Residents of other states with consumer privacy laws may have similar rights. To make a request, email info@emxcentrals.com or text (323) 362-2403. We will verify your identity before responding and reply within the time required by law.

9. Do Not Track and Global Privacy Control

Our Site does not respond to browser “Do Not Track” signals. Where required by law, we honor Global Privacy Control (GPC) signals as an opt-out request.

10. Children’s Privacy

Our Site is intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Third-Party Links

Our Site may link to other websites, such as social media or payment providers. We are not responsible for their privacy practices, so please review their policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

13. Contact Us