Effective date: September 30, 2026

Thank you for shopping at EMX Centrals. This Return and Refund Policy applies to all orders placed on emxcentrals.com and shipped within the United States.

Return Policy at a Glance

Return window 30 days from the date of delivery
Where we accept returns Contiguous 48 United States
Return method Ship back by carrier with an approved Return Merchandise Authorization (RMA) number
Return shipping cost Paid by the customer; free if the item is defective, damaged, or incorrect
Restocking fee $250 per bike for change-of-mind returns; no fee for defective, damaged, or incorrect items
Refund method Original payment method
Refund timing Issued within 1–2 business days after the return passes inspection (inspection takes up to 5 business days)
Exchanges Return the original bike and place a new order

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered. Requests made after 30 days cannot be accepted, except for items covered by our warranty.

2. Return Conditions

To qualify for a refund, a returned bike must:

  • Have fewer than 20 miles on the odometer.
  • Be clean and free of scratches, dirt, wear, odors, or other signs of use beyond a basic test.
  • Be free of damage caused by improper assembly, such as stripped bolts or scratched frames.
  • Include everything that came with it: battery, charger, keys, tools, hardware, manuals, and any free gifts.
  • Be returned in the original box and packaging, or equivalent protective packaging.

Returns that do not meet these conditions may be refused or receive a partial refund based on their condition. We will contact you before issuing a partial refund.

3. Non-Returnable Items

  • Batteries purchased separately
  • Accessories such as fenders, racks, helmets, locks, mirrors, and phone mounts
  • Replacement parts
  • Gift cards
  • Items marked “Final Sale” on the product page at the time of purchase

Items that arrive defective, damaged, or incorrect can always be returned, even if they are on this list.

4. How to Start a Return

Step 1: Request an RMA

Email info@emxcentrals.com or text (323) 362-2403 with your order number, the reason for the return, a photo of the odometer, and photos of the bike’s current condition.

Step 2: Receive Your Return Instructions

Once approved, we send your RMA number, the return address, and packaging instructions. Returns shipped without an RMA number will be refused.

Step 3: Pack and Ship the Bike

Pack the bike securely and ship it with a trackable service. We recommend insuring the shipment for the full value of the bike. EMX Centrals is not responsible for items lost or damaged during return shipping that you arrange.

Step 4: Inspection and Refund

We inspect returns within 5 business days of receiving them and email you the result.

5. Return Shipping Costs and Fees

Situation Return shipping Restocking fee
Order canceled before it ships None $0 – full refund
Order canceled after it ships Paid by customer $250 per bike
Change-of-mind return within 30 days Paid by customer $250 per bike
Defective, damaged, or incorrect item Paid by EMX Centrals $0 – full refund

Card processing fee: For change-of-mind returns paid by credit or debit card, a 3% payment processing fee is deducted from the refund. This fee does not apply to defective, damaged, or incorrect items.

Discounts: If your order used a discount code, the refund is based on the amount you actually paid.

6. Refunds

  • Inspection: up to 5 business days after we receive your return.
  • Refund issued: within 1–2 business days after your return is approved.
  • Bank processing: your bank or payment provider may take another 3–10 business days to post the refund.

Refunds go back to your original payment method. Orders paid by bank transfer, Zelle, or Chime are refunded to the same account the payment came from. Original shipping charges are not refunded unless the return is due to our error.

If you have not received your refund after 10 business days, check with your bank first, then contact us at info@emxcentrals.com.

7. Damaged, Defective, or Incorrect Items

If your bike arrives damaged or is not what you ordered:

  1. Take clear photos of the damage and the outer packaging.
  2. Email info@emxcentrals.com within 7 days of delivery.
  3. Do not ride the bike if the damage affects safety.

We will send replacement parts, replace the bike, or issue a full refund with free return shipping, depending on the damage. Defects found after 30 days are handled under our limited warranty (2 years on electrical components, 1 year on other components).

8. Exchanges

To exchange for a different model, start a return for your original bike and place a new order for the model you want. We refund the original purchase, less any applicable fees, once the return is approved.

9. Battery Return Shipping Rules

Electric dirt bike batteries contain lithium-ion cells and are classified as Class 9 hazardous materials. They must be shipped following US Department of Transportation rules and usually require a scheduled hazmat ground pickup rather than drop-off at a carrier store. We include the required instructions with your RMA.

10. Order Cancellations

You can cancel for a full refund before your order ships. Contact us as soon as possible by text or email. Once an order ships, it is treated as a return under this policy.

11. Contact Us